This policy applies only to paid services. Requesting a free Kundli or sending an enquiry involves no payment.
Cancellation and rescheduling
You may cancel or reschedule a booked consultation by writing to us at least 12 hours before the slot. We will offer you a new time.
Refunds
- If we cancel a session and cannot reschedule, you receive a full refund
- If you cancel in time and do not want a new slot, the amount paid is refunded after any payment-gateway charges
- Once a consultation has been held or a written report delivered, the fee is not refundable
How to ask
Write to us through the Contact Us page with your booking details. Approved refunds are sent to the original payment method, usually within 5 to 10 working days.
This text is a template. Please adjust the time limits and payment terms to match how your business actually works.